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Furniture Shipping & Delivery Furnishings shipping straight from vendor via UPS Ground Conserve money and time, plus there’s no requirement to set up a shipment. Some furniture products ship directly from the vendor to get to your door by means of UPS Ground. Parcel shipping additional charges are examined throughout Checkout and will differ based on size and weight.

If your product is on order, we’ll contact you when it’s in-stock and ready to provide to schedule your delivery date. You need to be offered to receive your order on your scheduled shipment date, and a time window will be supplied to you the day prior to delivery. White Glove Shipment Our White Glove Delivery service features high-quality care and includes the following: Scheduled Delivery Techniques Service Includes: White Glove Shipment: Unloading Product ✔ Taking Product Inside ✔ Merchandise Set in Space of Choice ✔ Unboxing ✔ Assembly ✔ Packaging Removal & Clean-up ✔ With White Glove Shipment, you’ll receive special attention: No heavy lifting: the group provides to your room of choice, plus furniture is unpacked and put together Tidiness: the team wears shoe covers to safeguard your home, vacuums any mess, and eliminates any product packaging Customer satisfaction: the team inspects the brand-new product, moves similar-sized furnishings as essential to fit the new piece, shows functions, and assists with customer service if any issues occur throughout delivery Scheduled White Glove Shipment charges from $65-$ 200 White Glove Shipment normally begins at $99 (or $110 in select locations), with choose smaller sized products delivered for $65.

Actual delivery costs will be evaluated at the time the order is positioned. Consumers in far away shipment areas might have shipment charges higher than those specified. Contact a Store Associate or continue to Checkout for the particular costs based upon your shipment POSTAL CODE. Extra set up furnishings delivery information We desire you to be entirely pleased with your furnishings purchase! If you have any issues or interest in your order or shipment, please call us at 888-822-6229 .

You will need to suggest at Checkout if you need delivery up more than five flights of stairs without an elevator We can hold your purchase at our warehouse for up to 60 days. If you’re not able to arrange shipment within 60 days of availability, your order will be canceled If any of the following unique shipment conditions use, please call us at 800-289-6229 : You reside in a gated neighborhood Your shipment is up more than five flights of stairs without an elevator You survive on a military base Your building requires a Certificate of Insurance Coverage (COI) You remain in a remote delivery location Set up delivery day expectations: Your shipment motorist will call you thirty minutes ahead of time to notify you that the shipment team is on the method The delivery team can move items that are similar to the furnishings being provided to another place on the exact same flooring.

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Contact a Shop Associate to discuss reordering options Post-order Details Contact us at 888-822-6229 within three days of shipment if you got damaged, inaccurate or incomplete product Contact us at 888-822-6229 for service warranty information if you receive product with a style defect or production defect To submit a WORRYNOMORE ® claim, contact us within 15 days of the occurrence by among the following approaches: Call WORRYNOMORE ® at 800-916-6229 (Monday through Friday 8AM-9PM ET and Saturday 9AM– 5PM ET) On the WORRYNOMORE ® app on your mobile phone (offered at www.worrynomore.com) Bed mattress shipping directly from supplier through UPS Ground Save money and time, plus there’s no need to set up a delivery.

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Parcel shipping surcharges are evaluated throughout Checkout and will differ based upon size and weight. Arranged shipment If your merchandise is prepared to deliver, you can select a shipment date at Checkout that works best for you. If your merchandise is on order, we’ll call you when it’s in-stock and prepared to deliver to schedule your shipment date.

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White Glove Delivery Our White Glove Delivery service features excellent care and consists of the following: Set up Shipment Approaches Service Includes: White Glove Delivery: Unloading Merchandise ✔ Taking Product Inside ✔ Merchandise Embed In Space of Choice ✔ Unboxing ✔ Assembly ✔ Packaging Removal & Cleanup ✔ With White Glove Delivery, you’ll get special attention: No heavy lifting: the group delivers to your room of choice, plus furniture is unpacked and put together Cleanliness: the group wears shoe covers to protect your house, vacuums any mess, and eliminates any product packaging Customer complete satisfaction: the group checks the brand-new merchandise, moves similar-sized furniture as necessary to fit the new piece, shows functions, and assists with customer support if any problems emerge throughout shipment Set up mattress shipment costs Free arranged shipment on bed mattress priced over $787 Approximated White Glove Shipment fee of $85 for mattresses priced below $787 Bed mattress elimination cost of $25 per set * * Due to legislation, Macy’s does not charge a mattress elimination cost for bed mattress haul away in the state of California.

All specified shipment charges are quotes. Actual shipment fees will be evaluated at the time the order is placed. Clients in far away delivery locations may have shipment charges higher than those stated here. Please get in touch with a Store Colleague or continue to Checkout for the specific charges based on your shipment POSTAL CODE.

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Setting up delivery: Delivery can generally be scheduled at time of purchase in store or online throughout checkout If your merchandise is on order, we will call you when it appears in the storage facility to arrange shipment Macy’s does not use bed mattress pick-ups from our shop or warehouse places Though scheduling a shipment for a particular hour of the day is not readily available, you will be offered with a delivery window the day prior to your shipment The shipment group can carry your mattress up 5 flights of stairs.