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( The customer indicated he/she DID DECLINE the action from business.) Wow! when did you really provide me an installment plan? this is an incorrect statement like i was lied to in the store about the return policy when ***** also lied to me. I called you men 15 times attempting to talk with you and non of you gave me the time of day and I asked to speak to a supervisor and no one called me back.
That being stated I trusted the sale’s man verbal declaration and i signed where he told me to sign. I got ripped off. YOU DID NOT DEAL ME An INSTALLMENT PLAN! matter of truth nobody even spoken with me and my phone record can show that I was the one calling and not once did I get a telephone call from you men so embarassment on you for lying not as soon as however twice.
This was done to solve your concern. (The customer indicated he/she DID DECLINE the reaction from the company.) This is really incorrect and you are still lying because, i have a copy from the regional supervisor specifying that he will provide me my refund and the mattress has actually already been picked up! like what are you discussing? you keep lying and you obviously have no concept what you’re talking about or what’s going on? the mattress is currently returned and i currently got a copy of a receipt for my refund keep lying i hope you’re taking pleasure in that.
They will not honor the warranty utilizing relevant excuses. I purchased a bed mattress and a mattress protector from Ortho Mattress. Recently I learnt that the bed mattress’ joints are open and the bed mattress is torn in two places. The bed mattress protector was likewise compromised and did not supply the needed protection.
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They also instructed me to get in touch with the protector company directly. The inspector noted that there were sweat spots on the mattress, therefore the guarantee is space. I explained that the stains are the result of the bad protector that they sold me. I also firmly insisted that the stains have absolutely nothing to do with the reality that the mattress is torn open.
The protector company sent me a brand-new protector, and are sending out a cleaning company to clean up the bed mattress but that’s not going to help with the genuine problem. Ortho Mattress is not going to assist and state that as far as they are worried the service warranty is space. Desired Outcome Ortho Mattress should replace the mattress with a brand-new one – the one I have can not be repaired The customer bought a mattress protector that was not cared for appropriately triggering the customer’s mattress to stain.
if the customer has any concerns have consumer call ***** at (XXX) XXX-XXXX x **** or ***** Thank you Business reply is not satisfying, nevertheless I had the ability to settle the important things over the phone and they are changing my bed mattress with a new one. Thank you for your help 01/16/2019I got a different mattress than what they showed me in shop.
We acquired a Avant Eclipse Company mattress from the Tarzana retail shop for a total invoice price of $**** on 12/09/2018. The sales Woman revealed us a store bed mattress, asked us to lay on it, and we decided to buy the mattress. After they delivered the mattress, we noticed it was to hard.
The sales woman told us we need to stroll on our bed mattress to break it in, which we declined. We called the main workplace, and they provided to send out somebody to evaluate our bed mattress, the inspector also informed us that it was too difficult. I received a telephone call from the primary workplace in a few days informing us that in order to exchange the bed mattress we require to pay over $500 cost.
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This was not explained to us by the sales lady at the shop, and the verbiage on the sales receipt is very complicated: 60 night sleep path uses to mattress sets $499 and above. If after sleeping on your bed mattress for a minimum of the needed 1 month, you are not satisfied with the convenience of your bed mattress, full invoice credit will be enabled toward an exchange of EQUAL OR GREATER WORTH within the next 30 days.
The bed mattress provided to us is not the like what we were sold. All I am asking is to get what we were guaranteed, but the main workplace personnel, Lind, became really hostile when she heard our demand. Desired Outcome I am asking Ortho Mattress to honor the sale they made. I visited my regional store where I acquired the mattress on October 1th where the sales representative directed me to their business workplace and provided me a phone number and extension. I called this number on 4 times in between October 1st – 5th, each time no humans were offered and I was directed to a generic voice mail inbox.
I got a contact December 3rd saying an “independent” inspector from “Integrated Bed Linen Group” would stop by my house to check the mattress the following week. On Monday December 10th the “Integrated Bed linen Group” agent called me to set the specific time for my consultation. On Wednesday December 15th ***** got here to inspect my bed.