Fully Utilize Ortho Mattress To Enhance Your Sleep
My spouse and I we are both hurting every night, our neck and back is killing us. We have actually not had a great night sleep in over a month and I was informed that I can not return the mattress and the service warranty exchange it only as soon as. Im here composing this grievance hopping that Ortho mattress waits their services and product and return this bed mattress for a complete refund, at this point I do not wish to purchase another one from Ortho bed mattress due to the experience that we had.
Contact Name and Title: ***** ****** Contact Phone: XXX-XXX-XXXX x 2202 Contact Email: ***** @orthomattress. com Ortho Bed mattress does not have a return/refund policy. If the client feels he has a defected bed mattress we will have the mattress checked and if the bed mattress is defected we will change the bed mattress under the limited guarantee.
Thank you ***** ****** (The customer suggested he/she DID NOT accept the reaction from the organisation.) I started this claim because our very first bed mattress was figured out to be defected, it was replaced and now the second one is nearly as difficult as the first one, when i talked with ***** (she was the one who assist me) she plainly said that” We only offer one service warranty exchange and if the other one is not great you will require to go and pay the 20% restocking cost + shipment charges” They identified that the first bed mattress was defected and they replaced it, second one is hard as a rock also … i do not wish to provide another opportunity, i currently had a bad experience twice, im not going to run the risk of to get the same outcomes a 3rd time. I want a complete refund, i wish to resolve this in a friendly way, i have not composed a bad review or filled any claims however if i have to i will.
Indicators on Ortho Mattress You Should Know
we do not have a return/refund policy. Every bed mattress has a ten years Restricted Warranty and convenience does not use to the service warranty. If the customer wants we will send an inspector to identify if the mattress is defected. If defected we will replace. (The consumer showed he/she DID NOT accept the action from the business.) The bed mattress is not as advertised! this is the 2nd bed mattress and it is still tough as a rock and it suppose to be the Plush as you men called it, this bed mattress is strong as a rock and it is not a medium as you men advertise it.
This is not what i spent for and i want my refund, i truly hope you can process this refund if not i will be forced to sue against ortho bed mattress in a little claim court. ONCE AGAIN – this is not the very first bed mattress, initially one was defected, you people replaced it with another one, we even chose a plush and it is still same as the very first one, solid as a rock 10/23/2018I acquired a Serta Yorkman LF bed mattress set from Ortho Bed mattress shop in Monrovia on 2/25/18.
After a short time period, I contacted Ortho to grumble that I feel the coils in the mattress and it is rather unpleasant. I am waking up in back, neck, shoulder and leg pain due to uneasy conditions of the mattress. I was advised to call ********************** and speak with ***** *****.
Things about Ortho Mattress
The business that came was Integrated Bedding Group situated in Riverside, CA. I recommended the tech that the bed mattress is less than 3 months old and no chance must have any noticeable indentation/body impression. The tech concurred that there was a visible indentation after 3 months! Nevertheless, the tech noted that the indentation is just 7/8″ not the 1 1/2″ for the mattress to be malfunctioning therefore my claim to exchange for a new bed mattress has been denied.
I am unable to sleep throughout the night due to the uneasy bed mattress issues. I feel that paying over $**** for a mattress, that I need to not be having these problems for a recently bought mattress after 3 months and less than a year of purchase. Product_Or_Service: Mattress ************************ Desired Outcome Exchange Diffrent type of mattress with credit of purchase rate.
Contact Call and Title: ******* ****** Contact Phone: ******************* Contact Email: *********************** We had the clients mattress re-inspected on 10/30./ 18 and the mattress is still less than the 1 1/2″ needed under the limited service warranty. The bed mattress can not be replaced under the limited service warranty until it meets the 1 1/2″ body impression as specified in Serta’s Minimal warrantry.
Some Known Incorrect Statements About Ortho Mattress
***** ****** (The consumer suggested he/she DID DECLINE the action from the service.) Initially, I requested a second examination to be done. The inspector did see a huge distinction from the 1st time he was available in June 2018. There is just 4 months distinction from the 2 evaluations (June/October).
***** sent out a demand to Serta to see if they can replace the mattress that is only 1/4″ from the required 1 1/2. This bed mattress was purchased in March 2018. There must not be any imprint for a bed mattress that is 8 months old. This is the even worse bed mattress ever.
I am not able to sleep easily on this mattress and require a replacement. I talked with the customer yesterday notifying her that the manufacturer provided me the approval to replace the customers mattress. The consumer will be going back to the display room to reselect A various mattress. Our consumer mores than happy that she was authorized a replacement.
The Greatest Guide To Ortho Mattress
I am happy to have been authorized for a new mattress. I have chosen and ideally will be happy with the new purchase. Thank you Load More BBB Company Profiles might not be reproduced for sales or promotional purposes. BBB Company Profiles are provided solely to help you in exercising your own best judgment.