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Customer’s can refuse item upon shipment and can keep in mind any damages when shipment is signed for. We can not be accountable for damages, when there was a shipment after Ortho Bed mattress and damages were not noted sometimes of delivery. (The consumer showed he/she DID NOT accept the action from the organisation.) I will submit a small claims action versus Orthomatress and will never ever buy anything from them.

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I will report them to ******** for security offenses. 07/12/2019Poor quality mattress on very first purchase. 2nd mattress too firm for side sleeper. My initial purchase was the ***** ***** bed mattress on 06/26/19 for ******** however the bed mattress was malfunctioning. I resolved my concerns and ***** accepted exchange the mattress on 07/07/19.

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I specified I was a side sleeper and even on Ortho’s website they suggest plush for side sleepers. I feel as this was a sales tactic to receive more money. Now the only method to exchange is to pay another delivery fee of ****** plus the restocking cost of ******* totaling to ******** Completely this totals to ********* This is unneeded and undesirable for a business practice as the mattresses are brand brand-new.

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Totaling to a partial refund of ******** or the complete refund of ********* Desired Result I wish to either have a refund or have an exchange with the distinction being refunded because the mattress I ‘d be getting would be considerably less. Totaling to a partial refund of ******** or the full refund of ************************************************************************************************************************************ Consumer was advised the distinction of the Warranty Exchange and the Comfort Exchange.

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On customer’s original purchase he chose he was not delighted with his purchase and continued to request a Convenience Exchange. In our service warranty policy the Convenience Exchange plainly states ****** shipment charge. If he declared a guarantee defect he would have been encouraged to go through the guarantee evaluation to check if his mattress was discovered to have any flaws.

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This info is clearly printed on his billing (which he signed). However our Regional Manager authorized a second exchange with the condition of ****** for delivery and 20% managing cost. Our company believe this was a fair option as we have now loss the worth of 2 products. The consumer had the chance to lay on and test mattresses in store.

Not the salesman. (The consumer indicated he/she DID NOT accept the reaction from the organisation.) It is not the consumers obligation to insure the quality of the mattress. The very first bed mattress was defective by sinking improperly. Likewise the first exchange I was never ever informed about claiming a service warranty defect. I was informed it would be fine and that I ought to just exchange the bed mattress as that is the only alternative.

Saying a mattress is part of a 4th of July sale and then offering a used bed mattress is not proper organisation practice. This is extremely unhygienic and need to be explained to the client effectively. Considering that the receipt only says floor model, I as the customer took that to suggest it was a copy of the flooring model.

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I ended up paying ******** for a bed mattress that was about ******** ****** was authorized for another Comfort Exchange by the Regional Supervisor. Item was provided on 8/1/19. Final Invoice attached. This last exchange is to satisfy client. (The customer suggested he/she DID DECLINE the response from the service.) The very first bed mattress was defective and whether Ortho Bed mattress wants to take responsibility is up to them and not the customer.

Therefore I was unaware of a guarantee exchange due to the fact that I was informed the only thing that can be done was a quality exchange. I assume this ruin is why I was permitted the 3rd quality exchange in the first location. Also, stating that the mattress becomes part of a 4th of July promo and then selling the actual floor design is bad business practice and called incorrect ad.

I was informed I would be getting a brand-new bed mattress. So of course I was unhappy to see discolorations and tears on my so called “brand-new bed mattress.” The receipt did say flooring design however I presumed that indicated I would get a copy of that flooring design in the form of a new bed mattress.

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I wound up exchanging for a new Tempur bed mattress but was charged for the 20% restocking fee, taxes on the brand-new mattress, and a *** shipment charge. Paying too much approximately ******* for the ************ bed mattress. I would rather have a full refund of ******** and buy the very same mattress in other places. Somewhere that does not lie to there customers and after that state we attempted to make the consumer pleased.

07/10/2019I Acquired a bed mattress topper in shop and I was mislead and lied to regarding the return and refund. I went to Ortho Mattress July 6, 2019 and had a sales person names ***** assist me. Very first thing I asked about the return policy and he stated i have 30 days to return or exchange.

On July 8th I got the topper provided to me. I opened it and it smelled milky. Right the method i placed it back into package and called the shop to return it. They told me they do refrain from doing returns and gave me a phone number to call for client service.

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I told her what ***** the sales person informed me she then said sorry. I was lied to and controlled concerning the topper and the sales individual lied about the policy simply to make a sale. If they have cameras with voice I hope they can hear the discussion to see exactly what he told me.

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I want my cash back I do not trust this business any longer Desired Result I want my cash back for the topper, I don’t trust this business anymore and I do not wish to do organisation with them ever again. Our item policy states all products besides mattresses and flat foundations are last sales and can not be exchanged.